Tekkabaji Privacy Policy — How we handle your data

1Introduction & Scope

Tekkabaji (referred to hereinafter as "we" or "the Platform") operates an online betting and gaming service for users in Bangladesh. We believe privacy is a fundamental right, and respecting it is our responsibility.

This privacy policy applies to Tekkabaji's website, mobile app, and all other digital services. This policy Terms & Conditions Should be read alongside.

2What information we collect

2.1 Information You Provide Directly

Information you provide directly when registering with Tekkabaji or using our services:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Current address (district, city).
• National ID or passport details (for KYC verification).
• Payment method details (bKash number, bank account information, etc.).
• Information you provide when contacting our support team.

2.2 Automatically collected information

When you use Tekkabaji, certain information is collected automatically. This information is essential to ensuring the platform's security and performance:

2.3 Information Received from Third Parties

In some cases, Tekkabaji may receive information from third-party sources, such as identity verification services or payment processors. This information is used solely for security and fraud prevention purposes.

3How Your Information Is Used

Tekkabaji uses your information for the following purposes:

3.1 For service delivery

• Creating and managing your account.
• Processing deposits and withdrawals.
• Placing bets and processing payouts.
• Managing bonuses and promotions.
• Providing customer support services.

3.2 For Security & Compliance

• Completing identity verification (KYC).
• Compliance with Anti-Money Laundering (AML) policy.
• Detecting and preventing fraudulent activity.
• Verifying age to protect minors.
• Fulfilling requests from legal authorities.

3.3 For service improvement

Tekkabaji analyses your usage patterns to improve the platform experience. For example, understanding which games or markets see the most activity allows us to invest more in those areas. This analysis keeps personally identifiable information separate — only aggregate patterns are reviewed.

3.4 For communication purposes

Tekkabaji may contact you via email or phone number for the following reasons:

• Important account notifications (such as security alerts).
• Transaction confirmation messages.
• Notice of policy changes.
• Promotional offers with your consent.

4Who Your Information Is Shared With

Tekkabaji strictly controls who has access to your information. We exercise the utmost caution when it comes to sharing data with third parties.

4.1 Service partners

Tekkabaji shares limited information with a select group of trusted service providers who assist in operating the platform:

• Payment processors: Information required to process transactions with bKash, Nagad, and banks.
• KYC Service Provider: With verified third parties for identity verification purposes.
• Game providers: Only the session data necessary to manage gameplay.
• Cloud Storage: Stored in encrypted form for secure data retention.

All these partners are bound by agreement to uphold Tekkabaji's privacy standards. They are not permitted to use the data they receive for their own purposes.

4.2 Legal obligations

Tekkabaji may be required to disclose information to authorities in response to a court order, a legitimate investigation by a government agency, or anti-money laundering laws. In such cases, we provide only the minimum information legally required.

4.3 Business Transfers

Should Tekkabaji undergo a merger or acquisition in the future, user data may form part of the assets transferred. In such an event, you will be informed in advance and the new entity will be required to uphold the same privacy standards.

5Data Protection Methods

Tekkabaji uses industry-standard security measures to keep your data safe. These measures are regularly reviewed through third-party audits.

5.1 Technical Safeguards

• SSL/TLS 256-bit encryption — applied to all data transfers.
• AES-256 encryption — for sensitive data stored at rest.
• Two-factor authentication (2FA) — required at login and withdrawal.
• Firewall and DDoS protection.
• Regular penetration testing.
• Automated suspicious activity detection system.

5.2 Organisational Safeguards

Alongside technical measures, Tekkabaji enforces strict data protection rules across its workforce:

• Only authorized staff are permitted to access user data.
• All staff receive regular training on data protection.
• Data access logs are maintained and reviewed on a regular basis.
• Staff contracts include confidentiality clauses.

5.3 Data Storage Location

Tekkabaji stores data on internationally certified cloud servers. These servers are ISO 27001 certified and maintain the highest standards of physical security.

6Cookies & Tracking Technologies

The Tekkabaji website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help the site function properly.

6.1 Types of Cookies

To update your cookie preferences, go to your browser settings or the privacy settings in the Tekkabaji app. Please note that disabling certain cookies may affect the functionality of some site features.

6.2 Third-Party Tracking

Tekkabaji does not use third-party advertising tracking cookies. The analytics tool used on the site does not collect personally identifiable information — it only monitors aggregate traffic patterns.

7Data Retention Period

Tekkabaji does not retain data longer than necessary. However, certain legal obligations require that specific data be kept for a defined period.

• Account Information: For the duration of active account use and up to 5 years after closure (as required by financial transaction laws).
• Transaction Records: At least 5 years — as required under anti-money laundering laws.
• KYC documents: Up to 5 years after account closure.
• Support Contact: Up to 2 years after the issue is resolved.
• Log files: Typically 12 months; may be extended for security investigations.

Once the retention period expires, personally identifiable information is securely deleted or anonymised so that no individual can be identified from it.

8Your Privacy Rights

As a Tekkabaji user, you have several important rights over your personal data. To exercise these rights, please contact us at support@tekkabaji.click.

9Child & Minor Protection

Tekkabaji strictly does not provide services to anyone under 18. Here is what we do to enforce this policy:

• Date of birth is verified at the time of registration.
• Age is verified during the KYC process.
• Suspicious accounts are subject to additional verification.
• Parents are provided with the option to block account access.

If you suspect a minor is using Tekkabaji, please notify the support team immediately.

10International Data Transfers

To operate Tekkabaji's services, some data may be stored on international servers or handled by international service providers. In such cases, we ensure that:

• The recipient country has adequate data protection laws in place.
• Or appropriate contractual safeguards have been put in place.
• All transfers occur over encrypted channels.

11Policy Changes

Tekkabaji may update this privacy policy from time to time. When significant changes are made:

• You will be notified at your registered email address.
• A notification will be sent via the app.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the service after any changes have taken effect will be considered acceptance of the updated policy.

12Contact & Complaints

For any questions or concerns about this Privacy Policy or how your information is used, please reach out to us:

• Email: support@tekkabaji.click
• Live Chat: Directly via the website or app, 24/7.
• Subject line: Write "Privacy Request" in the subject line for a faster response.